Install or replace a SIM card

Learn how to install or replace your own device SIM card

Updated on May 30th, 2024

Table of Contents

Click the relevant link below for instructions on installing or replacing a SIM card in your device:

Choose a device

ATrack AK11 ATrack AX11

US availability
Our equipment tracking devices are currently unavailable to our clients outside of Australia. Alternative tracking options are available in the form of Field tracking and third-party app tracking.

 
 

Changing providers?

If replacing SIM cards and the new SIM card is with a different telecommunications provider, the APN will need to be updated by sending an SMS to the new number.

If the SIM is data-only, this is not possible, so you have three options:

  • Enable SMS on that SIM
  • Replace the SIM (even temporarily) with one capable of sending SMS
  • Send the device back to AroFlo for re-configuration.
 
 

 

ATrack AK11

The ATrack AK11 GPS Tracker requires a full-sized SIM to be installed in the device. This is different to the AX11 which requires a Nano SIM. 

 

1. Prepare the unit

If necessary, unplug the cable from the tracker and remove the unit from the vehicle.

 
 

2. Unscrew the panel

Unscrew the rear panel with a small Philips head screwdriver. 

 
 

3. Remove the SIM housing

Slide the SIM housing to the left to unlock it, then lift it up.

 
 

4. Insert the new SIM

Insert the full-sized SIM in the orientation shown, then close the housing and slide to the right to lock.

 
 

5. Replace the cover

Replace the panel cover and screw. 

 
 

 

ATrack AX11

The ATrack AX11 GPS Tracker requires a Nano SIM to be installed in the device. This is different from most other models which require a full-sized SIM.

 

1. Prepare the unit

If necessary, unplug the tracker from the vehicle.

 
 

2. Unscrew the connector

Remove the screws either side of the OBD-II connector on the Tracker. 

 
 

3. Remove the cover

Remove the cover by lifting from the screw-end first. 

 
 

4. Prepare the SIM card slot

Note the position of the Nano SIM slot: below and to the right of the mini-USB port 

 
 

5. Insert SIM

Insert the Nano SIM notch-down, pushing till it clicks.

SIM orientation
Ensure you insert the SIM card the correct way with the notch-down and the chip side facing towards you. See the below panels for more information.

 

Correct SIM orientation

This image shows the correct SIM orientation. Note it is notch-down with the chip side facing towards you.

 
 

Incorrect SIM orientation

Do not install the SIM like this. The notch should be facing down and it should lock into place.

 
 
 
 

6. Replace the SIM cover

When replacing the cover, click in the back first, then click in the end with the screws.

 
 

7. Replace the screws

Once clicked into place, replace the screws.