SMS Providers - Overview

Learn how to set up SMS providers in AroFlo

Updated on August 12th, 2024

SMS providers allow you to send SMS messages directly from AroFlo to your clients or technicians. You can also set up automated Event messages.

AU/NZ Only - Register your Alpha Tag
The Australian Government has passed anti-spam legislation designed to limit spammers' ability to mimic legitimate phone numbers. This requires the use of Alpha Tags to identify legitimate phone numbers.

You need to ensure you have registered an Alpha Tag with your provider which is linked to the phone number you are using for your From Number in your SMS settings in AroFlo. If you don't do this your SMS messages will likely be blocked.

See the instructions below each provider for instructions on setting up your Alpha Tag with them.

 

Feature Webinar

Learn how to leverage the benefits and efficiency of an integrated message alert system with SMS Messaging.

 
 

Below are the main areas in which SMS messages can be used in AroFlo.

SMS alerts for Event Messages

Read more about Event Messages.

 
 

Where you see the Send SMS button

 
 

 Task Schedules

Bottom of Task worksheet
Calendar schedule
Calendar schedule
 
 
 

Did you know...

SMS has a response rate 8x higher than email. Due to its unparalleled reach, cut-through and immediacy, SMS can help your business reduce administration costs, save time and increase engagement.

 

Event messages are not available in

 

Skip to set up instructions.

 

AroFlo preferred SMS providers

AroFlo customers signing up via the Site Admin link will get special pricing from our preferred SMS providers:

Register

Pre-paid SMS service provider.

Alpha Tag Setup

Register

Post-paid SMS service provider.

A bill is sent each month based on usage.

(Please note: to use MessageMedia with AroFlo, you must use the signup link within Site Admin.)

Show me

 
 

Alpha Tag Setup

Register

Post-paid SMS service provider.

A bill is sent each month based on usage.

(Please note: to use MessageMedia with AroFlo, you must use the signup link within Site Admin.)

Show me

 
 

Alpha Tag Setup

 

 

Other SMS providers

Check pricing and plans to determine which is the most appropriate for your company.

See our SMS Messaging page for some provider-specific information.

 

Register

Register

Register

Pre-paid SMS service provider.

Alpha Tag Setup

Post-paid SMS service provider.  
International SMS support.

Alpha Tag Setup

Pre-paid and post-paid SMS service provider.

Alpha Tag Setup

 

Setting up an SMS Provider

  1. Under the SMS Service Provider section, click View / Select Providers
  2. Select a provider from the list of available SMS providers (as above)
  3. If you haven't already signed up with that SMS provider, click the sign up button which will direct you to that specific provider's sign up portal 

    MessageMedia

    To use MessageMedia, you must click the sign up option via AroFlo. See above.

     
  4. Enter your Username and Password into the SMS Service Provider Settings section. Refer to the information below for more information.
  5. Click Save SMS Settings.

 

 SMS Service Provider Settings

SMS Central

Link to Provider Required configuration settings
SMS Central

Username: API Username

Password: API Password

API key required

To use SMS Central, you will need to create an API Key. Log in to your SMS Central account and go to Configuration > API Settings. You can then enter the credentials from this page into the AroFlo Username and Password fields.

 
 
 

SMS Broadcast

Link to Provider Required configuration settings
SMS Broadcast

Username: API Username

Password: API Password

API key required

To use SMS Broadcast, you will need to create an API Key. Log in to your SMS Broadcast account and go to Configuration > API Settings. You can then enter the credentials from this page into the AroFlo Username and Password fields.

 
 
 

SMS Global

Link to Provider Required configuration settings
SMS Global

Username = Key
Password = Secret

API key required

To use SMS Global, you will need to create an API Key. Log in to your SMS Global account and go to Tools > API Keys. You can then enter the credentials from this page into the AroFlo Username and Password fields.

 
 
 

MessageMedia

Link to Provider Required configuration settings
MessageMedia

Username: API Username

Password: API Password

API key required

To use MessageMedia, you will need to select a plan and create an API Key. See this link for more information. You can then enter the credentials from this page into the AroFlo Username and Password fields.

 
 
 

ClickSend

Link to Provider Required configuration settings
ClickSend

Username: API Username

Password: API Password

API key required

To use ClickSend, you will need to locate your API Key. Log into your ClickSend Account and go to Developers > API Credentials. You can then enter the API Key from here into the API Key field in your AroFlo.

 
 
 

 

Additional options

Option
Description
Default From Value

The sender of the SMS. Choose from:

  • Company Name
  • Current Business Unit Name
  • Current User
  • Custom
  • If you would like your own mobile number to be displayed as the From number, and to receive replies, change the Default From Value to Custom and then enter your mobile number in the field.
  • If you have purchased a Virtual Private Number from your SMS provider, you can enter this number in the same way. For more information, see SMS Messaging.
 
Verify Settings and Check Account Balance Connects to the provider and displays a balance on-screen.
View SMS History

View a history of sent SMSes.

See SMS Messaging for more information.

See our SMS Messaging page for some provider-specific information.