Re-authorise Xero Company File

Learn how to re-authorise your Xero company file as a troubleshooting step

Updated on November 5th, 2024

If you're unable to transfer data to Xero, it may be due to an expired or invalid company authorisation token located within the Integration menu.

To re-authorise a company authorisation token:

  1. Go to Site Administration > Integration.
  2. Click the Integration Entities tab.
  3. Under Xero Company Authorisation, click Authorise an additional Xero Organisation.
  4. Log in to Xero and follow the prompts and Allow Access.

    If you have a new Xero Organisation, select it here before allowing access.

     
  5. If successful, the 'Token Created' date will now show today's date and the organisation from Xero will display in the Organisation Selected dropdown.

Multiple Xero Organisations

To authorise a different Xero organisation, click Authorise an additional Xero Organisation, follow the instructions from step 5 as above, but select your other organisation from Xero before clicking Allow Access.

To authorise a different Xero organisation, click Edit and select it in the Organisation Selected dropdown, then Save.