We offer a range of user types to suit your business needs:

• Active User - Users can access and record information in AroFlo (Office or Field).
• Passive User - Passive users do not log into AroFlo themselves, however, information such as schedules and timesheets are recorded against them via Active users.
• Active Contractor - Contractor users can access and record limited information in AroFlo (Office or Field).

For more information on AroFlo user pricing, please see our dedicated pricing page.

Active Users vs Passive Users

For active users, any feature that falls within their Feature Access and Permission Group settings should be available. Before proceeding with your AroFlo implementation, it's important to think about what kind of users your business requires.

Firstly, remember that passive users never log in, so they won't directly interact with AroFlo. However, they can still be assigned, scheduled to jobs, and even emailed through AroFlo like any other user. 

The trade-off is that passive users require extra administration, including recording their timesheet information and aggregating messages or emails they have sent outside of AroFlo.

So, after considering the benefits and trade-offs of passive users, here are some tips on integrating them into your AroFlo workflow:

Send them automated schedule reminder emails:
Knowing that you can schedule passive users, did you also know that you can set up automated Schedule Reminders about these schedules to enable you to communicate this information to your passive users without them ever having to log in?
Communicate via email:
Use Email Reply Imports to have your passive users record notes using replies to an email sent from the task. Send them an initial email to start the chain. AroFlo will import the replies if the email setup conditions have been met and your task note settings have been configured. They can use this to keep you informed of job progress, even to the extent of sending task documents, which will be automatically uploaded to the task for you.*
Have a checklist send an email for you:
Use Checklist Event Messages and task email imports together to roll the requirement of emailing the user into a standard procedure, with AroFlo taking care of the email part for you. All you need to do is tick the checklist item and save. We'll handle the email, and our reply import system will pull everything in.

* Relies on you having document storage as part of your subscription. For more information, please see our dedicated pricing page.